Managing Director – Human Resources, Customer Services & Operations, Royal Bank of Scotland

Jaspreet Bakshi (JP) carries 20+ years of learning journey in managing different business & HR functional leadership roles across industries.
In his current Org’n & role at RBS India as Managing Director Human Resources, Customer Services & Operations, he is responsible for leading the India HR Delivery Centre managing all Customer journeys end to end. In last few years at RBS, he has led the HR transformation for India businesses with focus on Digital & Culture and creation of an integrated & value based HR delivery model and leads that for region.
Prior to the current role with RBS, Jaspreet has led multiple leadership roles in organization design to support Business Strategy for Marketing, Sales and Service organizations – both in business and functional roles; and holds cross cultural experience with clients across Americas, Asia-Pac, Europe and India.
A Six Sigma Black Belt, certified & practicing OD specialist and a technology geek, Jaspreet continues to be a keen learner and has been contributing in enabling individuals & teams. Also works as a Mentor & Sponsor of Social Entrepreneurship work undertaken by various institutes & foundations; partners with incubators to advise on Talent & Manpower strategies & planning for start-ups. Jaspreet has an Armed Forces background and is an avid reader and sportsman ranging across tennis, swimming, golf and off late cycling.



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